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Last Updated: August 2026

Privacy Policy

Your privacy is important to us. This Privacy Policy explains how CompetLab collects, uses, and protects your personal information.

At CompetLab ('Company', 'we', 'our', 'us'), we are committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our website located at competlab.com (the 'Site') and our software-as-a-service platform and related services (collectively, the 'Service').

By accessing or using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you register for an account, use the Service, or contact us for support. This information may include:

  • Personal Data: Name, email address, and contact information.
  • Account Information: Username, password, and preferences.
  • Payment Information: Credit card details and billing address (processed by third-party payment processors).
  • Usage Data: Information about how you use the Service, including competitor tracking preferences and analysis history.
  • Technical Data: IP address, browser type, operating system, and device information.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To provide, maintain, and improve our competitive intelligence Service.
  • To manage your account and provide customer support.
  • To process transactions and send you related information.
  • To communicate with you about updates, offers, and promotional materials.
  • To monitor and analyze usage and trends to improve user experience.
  • To detect, prevent, and address technical issues and security threats.

3. Disclosure of Your Information

We may share your information in the following circumstances:

  • With Service Providers: We may share information with third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
  • For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
  • Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • With Your Consent: We may disclose your personal information for any other purpose with your consent.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

How you found us

When you sign up we record how you got here — any campaign tags in the link you clicked, the site that referred you, the page you landed on, which browser you're using, and your country. We use it to tell which of our own efforts actually work.

Your country is worked out from your IP address at that moment; the address itself isn't saved to your account. None of this is sold or shared, and it's deleted with your account.

Session recording

We use Microsoft Clarity to see how people move through our pages — clicks, scrolling, and which pages get visited — so we can find where things are confusing or broken.

On our marketing site it runs only if you accept analytics cookies. Inside the app it runs for signed-in users, on the basis of our legitimate interest in improving a service you're using — never on the sign-in or sign-up pages, and form inputs are masked, so what you type isn't captured.

Recordings sit with Microsoft, who process them on our behalf. Not sold, not shared.

Legal basis: signup attribution and in-app session recording — legitimate interest in understanding how our own service is found and used. On the marketing site, session recording runs on consent.

5. Data Security

We implement reasonable security measures to protect your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access, update, or delete the personal information we have on you.
  • The right to object to or restrict the processing of your personal information.
  • The right to data portability.
  • The right to withdraw consent at any time where we rely on your consent to process your personal information.

To exercise these rights, please contact us.

7. Third-Party Links

Our Service may contain links to third-party websites or services that are not owned or controlled by us. We have no control over the content, privacy policies, or practices of any third-party sites or services.

8. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If you are a parent or guardian and become aware that your child has provided us with personal information, please contact us.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated "Last Updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us.